Take our simple online quiz to provide information about your taste preferences, energy levels, and wellness goals. Based on your responses, we’ll recommend the perfect blend for you.

Follow the specific instructions provided on each tea blend’s packaging for optimal brewing times and temperatures to ensure you get the best flavour and benefits.

Yes, you can enhance your tea experience by adding natural sweeteners, lemon, or other complementary flavours.

For optimal benefits, enjoy your Day blend in the morning or early afternoon to boost energy and focus throughout the day. The Night blend is best consumed in the evening to promote relaxation and support a restful night’s sleep.

Our tea blends are personalised based on your preferences and wellness goals. We use premium organic ingredients sourced from renowned regions like Kyoto, Japan, India, China, Europe,... ensuring high quality and exceptional taste.

Loulou’s Tea was founded by Maria Ishikawa aka Loulou, a dedicated herbalist and breathwork facilitator from Japan. Her passion for the ancient benefits of tea and holistic wellness inspired her to create personalized tea blends that support well-being and promote self-care.

Our teas are naturally gluten-free and vegan. If you have specific dietary concerns, please review the ingredient list of each blend or contact us for more information.

• Blood Thinners: If you are on blood-thinning medication, please consult your healthcare provider before consuming teas with ginger or other blood-thinning herbs.
• Iron Absorption: The tannins in green tea can affect iron absorption. To avoid this, we recommend consuming our green tea blends between meals.

Many of our teas can be enjoyed while intermittent fasting, as they are naturally low in calories and sugar-free. However, it is always best to consult with your healthcare provider to ensure they align with your fasting goals.

Please review the ingredient list for each blend before purchasing. If you have specific allergies, consult with our customer support team to find a blend that’s safe for you.

If you are pregnant or breastfeeding, we recommend consulting with your healthcare provider before consuming our teas to ensure they are safe for you and your baby.

We use medicinal mushroom powder in our tea blends to enhance cognitive function, boost physical energy, support immune health, and promote relaxation. These powerful adaptogens provide additional health benefits without altering the great taste of our blends.

Yes, all our ingredients are 100% organic. We source our tea leaves from certified organic farms and select herbs and botanicals from trusted suppliers worldwide.

Our premium tea leaves come from renowned regions such as Kyoto, Japan, known for the best green and black tea. Herbs and botanicals are sourced globally, including Lemon Verbena from Albania and other ingredients from trusted Australian suppliers.

Our blends offer a range of health benefits:

• Boosts Energy and Focus: Enhances mental clarity and physical stamina.

• Promotes Relaxation and Sleep: Supports a calm mind and restful sleep.

• Supports Digestive Health: Aids digestion and promotes gut health.

• Strengthens Immune System: Packed with antioxidants to support overall health.

We are committed to sustainability through ethical sourcing, eco-friendly packaging, and supporting fair trade practices. Our packaging is biodegradable or recyclable, and we continuously strive to minimise our environmental impact.

Our blends are crafted by expert herbalists who combine traditional wisdom with modern science to create teas that not only taste great but also provide health benefits. Each ingredient is selected for its unique properties and synergistic effects.

You may purchase your personalised tea blends without a subscription.
As a subscriber, you receive a generous discount on every order. We also auto-ship on your schedule, ensuring you never run out of product.

Subscribe to receive regular deliveries of your personalised tea blends. Subscribers also receive exclusive offers and discounts.

If you are already an Loulou's member, you can manage that by logging into your member portal here. You can also access it by clicking on the icon on the upper right corner of louloustea.com.

At Loulou’s Tea, we understand that life happens. That’s why we’ve made it easy for you to manage your subscription. Simply log in to your account to make changes.

Need more time to enjoy your current supply? You can easily adjust your order date. Feel like your deliveries are coming too quickly? Update your delivery frequency to better suit your needs. If you’re considering canceling, reach out to our customer happiness team. We’re here to help find the perfect solution for you.

To cancel your subscription:

1. Log in to your account and click on ‘Cancel subscription.’
2. Confirm by clicking the green ‘Cancel Subscription’ button.
3. Let us know why you’ve decided to cancel to help us improve, then click ‘Submit.’
4. You’ll see confirmation that your subscription is no longer active.

Whenever you’re ready to return, simply log in to your account and reactivate your subscription. If you need any assistance, our customer happiness team is always here to help

Yes, you can cancel at any point and reactivate whenever you are ready.

We send you a shipping confirmation email once your order is on its way. This email includes your tracking number, so you can keep an eye on your shipment’s progress.

Sometimes these emails might land in your spam folder or the ‘Promotions’ tab if you use Gmail. If you can’t find your shipping confirmation, try searching your inbox for emails from hello@louloustea.com.

Most packages will arrive within 2-8 business days but we always do our best to get shipments to you sooner.

We currently ship to Australia, New Zealand, Singapore and Japan.

Orders ship to the address on file when your order has been processed.

Changes made up to the day before an order process will apply to the upcoming order.

Changes made on the date an order is scheduled to process or after an order has been processed will apply to future orders.

You may update your tea quiz or adjust your next billing date up to the date before your next order is scheduled to be processed via your account page.

Attempting to make changes to your quiz or the timing of an order on or after the date the order is scheduled to process will not change an order already in progress. If you are attempting to make changes on or after the processing date and the status of your order is pending, please contact support for assistance. Our team cannot make changes to an order with a status of ready to ship, shipped, or in transit.

When our Track tool indicates that a letter or parcel was successfully delivered, it means the item arrived as addressed. Some addresses do not have deliveries directly to your door; you may need to check a second location like a mail room, front desk, or safe drop location. Also, check with everyone in the household as another member of the house may have received or retrieved the item.

If a signature is shown on Track, see if it matches anyone in the household who may have signed for the item, as we deliver to the address and not to the name on the item.

What you can do

If you can’t find your delivery, try the options below:

Where to look for your item

An apartment building

In your individual box or in the parcel locker (we leave a key in your box). Check with the security desk, building superintendent or concierge

Community mailbox

In your box or we'll leave a key in your box for the parcel compartment.

Large company or institution (e.g. university)

The mailroom.

This is our final point of delivery. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up).

Safe drop

A safe location on household premises. Check around the property to locate the item.

Check with other members of the household, as they may have taken the item into the house.

Disclaimer:

We are NOT responsible for lost, held, or damaged packages. We are NOT responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from Australia Post or Sendle along with your order from us, so any shipping issues must be handled by Australia Post, Sendle or your local post.